PRIVACY POLICY

DocumentsTranslate.com ("we," "our," or "us") operates a document translation service that allows users to translate PDF, Word, PowerPoint, Excel, and text files using artificial intelligence. This Privacy Policy explains how we collect, use, and protect your information when you use our service.
Controller Information:
Service: DocumentsTranslate.com
Contact: support@documentstranslate.com

2.1 Documents and Content
• Uploaded Files: Documents you upload for translation (PDF, DOCX, PPTX, XLSX, TXT)
• File Metadata: File names, file sizes, format types
• Translation Preferences: Source and target language selections
2.2 Technical Information
• Usage Data: Pages visited, time spent, referral sources, daily usage tracking
• Browser Information: User agent, browser type and version
• Session Data: Temporary session identifiers for service functionality
• Technical Identifiers: System identifiers for preventing abuse and maintaining service security
2.3 Payment Information
• Payment Data: Processed securely by Stripe (we don't store credit card details)
• Transaction Records: Payment confirmations, amounts, timestamps
• Billing Information: Email addresses for payment receipts

3.1 Service Provision
• Translating your documents using Microsoft Azure AI services
• Delivering translated files back to you
• Processing payments for files over 1MB or exceeding daily limits
• Managing daily usage limits (2 free translations per day per user)
3.2 Legal Basis (LGPD/GDPR)
• Contract Performance: Processing documents you upload for translation
• Legitimate Interest: Preventing abuse, maintaining service security
• Consent: Optional analytics and marketing communications
• Legal Obligation: Tax records, fraud prevention

4.1 Third-Party Services
• Microsoft Azure: Document translation processing (covered by Microsoft's Data Processing Agreement)
• Stripe: Payment processing (PCI DSS compliant)
• Cloud Storage: Temporary file storage during translation (encrypted)
4.2 International Data Transfers
Your data may be processed in:
• United States: Microsoft Azure translation services
• European Union: Stripe payment processing
• Brazil: Local compliance and data subject rights handling
All international transfers are protected by:
• Standard Contractual Clauses (SCCs)
• Adequacy decisions where applicable
• Additional safeguards as required by LGPD

5.1 Document Files
• Original Files: Deleted within 24 hours of upload
• Translated Files: Available for download for 7 days, then automatically deleted
• Processing Files: Immediately deleted after translation completion
5.2 Other Data
• Usage Logs: 30 days for abuse prevention
• Payment Records: 7 years for tax/legal requirements
• Technical Logs: 90 days for security and debugging

Under the Brazilian General Data Protection Law (LGPD) and other privacy laws, you have the right to:
✓ Access: Request information about your personal data
✓ Rectification: Correct inaccurate personal data
✓ Erasure: Request deletion of your data
✓ Portability: Receive your data in a structured format
✓ Objection: Object to processing for legitimate interests
✓ Restriction: Limit processing in certain circumstances
EXERCISE YOUR RIGHTS
To exercise any of these rights, contact us at:
Email: privacy@documentstranslate.com
Response Time: Within 15 days (LGPD) or 30 days (GDPR)

• Encryption: All data encrypted in transit (TLS 1.3) and at rest (AES-256)
• Access Controls: Strict access controls and authentication
• Monitoring: 24/7 security monitoring and incident response
• Compliance: SOC 2, ISO 27001 certified infrastructure

8.1 Essential Cookies
• Session Management: Maintaining your translation session
• Security: CSRF protection and secure authentication
• Preferences: Language and interface settings
8.2 Analytics (Optional)
• Usage Analytics: Understanding service performance (anonymized)
• Error Tracking: Identifying and fixing technical issues
You can opt-out of analytics cookies through your browser settings.

Our service is not intended for users under 16 years old (18 in Brazil). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

We use automated systems for:
• Document Translation: AI-powered translation using Microsoft Azure
• Usage Limits: Automatically enforcing daily limits per user
• Payment Processing: Automated payment validation through Stripe
You have the right to request human review of any automated decision that significantly affects you.

In the event of a data breach affecting your personal information, we will:
• Notify the Brazilian Data Protection Authority (ANPD) within 72 hours
• Notify affected users within 72 hours if high risk to rights and freedoms
• Provide clear information about the incident and remedial actions

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will:
• Notify users of significant changes via email (if provided)
• Post updates prominently on our website
• Maintain previous versions for reference

Data Protection Officer
Email: dpo@documentstranslate.com
Privacy Questions: privacy@documentstranslate.com
General Support: support@documentstranslate.com
Regulatory Complaints
Brazil (LGPD): Autoridade Nacional de Proteção de Dados (ANPD) - https://www.gov.br/anpd/
EU (GDPR): Your local Data Protection Authority
This Privacy Policy is effective as of December 2024 and was last updated on December 2024.